Just because you can’t see it, doesn’t mean it’s not there – that’s the meaning behind the Hidden Disabilities Sunflower program, bringing awareness to the unseen.

Transit Systems Victoria, Managing Director, John Storms said 90% of the company’s Victorian drivers have now completed the training.

“Our drivers are providing accessibility in the community, and while some conditions are easy to see and help with, the Hidden Disabilities Sunflower program encourages even more inclusivity, acceptance and understanding,” he said.

Hidden Disabilities Sunflower state that without a visual cue, it can be difficult for others to identify, acknowledge, or understand the daily barriers faced by people living with an invisible disability.

Justin Bruce, Director of Hidden Disabilities Sunflower Aus/NZ said, “Living with a Hidden Disability can make daily life more demanding for many people, but it can be difficult for others to recognise, acknowledge or understand the challenges faced. Wearing the Sunflower icon, discreetly indicates to trained staff that the wearer has a hidden disability and may need additional help or simply more time. We commend Transit Systems for all the work they are doing to ensure that Public Transport is more inclusive for all and we thank them for becoming part of the ever growing Sunflower community and committing to training their staff to support Sunflower wearers.”

The Sunflower was chosen by the organisation because it is discreet, yet distinctive, joyful and dynamic. Transit Systems drivers who have completed the Hidden Disabilities Sunflower Training received information about how over 4.4 million Australians live with a disability, with 80-85% of these as hidden, or invisible.

The Hidden Disabilities Awareness Training Course also identified that over 63% of people avoid travel due to concerns about their needs not being met.

“We are passionate about providing public transport that every person can, and wants to use, which is why we ran the training face to face during paid time, with updated customer service training,” said Mr Storms.

“From better network connectivity, turn up and go services and more compassionate drivers, we are focused on raising the benchmark of public transport accessibility so that everyone can get onboard safely and more comfortably.

“We are part of Australia’s largest integrated multi-modal transport and tourism operator, which means we have a responsibility to ensure every body can get onboard and get to where they need to go.

“If you see a sunflower in the community, now, like our drivers, you too will know the importance of it,” he said.