Every year TRANSIT SYSTEMS moveS over 285 million people to where they want to go.

Transit Systems works collaboratively with governments, local agencies, commuters and the community to design and deliver public transport solutions that people want to use.

 
Woman commuting on bus in Adelaide city
Boy stepping up steps on bus
Torrens Transit depot in Adelaide Australia
 

Transit Systems understands that its success depends on providing an improved customer experience and the business works tirelessly to improve its performance each and every day.

 

01. SERVICES

taking you from a to b

Our team’s priority is to get you where you need to go, when you need to be there. We have a number of initiatives in place to help us meet this requirement, such as GPS tracking, monitoring our on-time running performance, our feedback management system and ongoing “Ask our Managers” program. These initiatives ensure we are aware of customer concerns and can make the necessary improvements when required.

 

02. COMFORT

enjoying a pleasant journey

Ensuring you have an enjoyable journey on board with us is of utmost importance and there are a number of things we do to make sure we deliver:

  • Our vehicles are cleaned inside and out on a daily basis.

  • Graffiti is removed as soon as practicable.

  • Our drivers are specifically trained to drive in a manner that offers a safe, smooth ride for our passengers.

  • Our vehicles are regularly and thoroughly maintained; ensuring heating, cooling, ventilation and lighting are working every time the bus is on the road.

 

03. SAFETY

feeling safe on board our vehicles

We live for safety and take the safety management of our customers, employees and vehicles very seriously. We are accredited to international safety standards and have a view of continuous improvement when it comes to our safety performance measures.

  • Our drivers receive ongoing comprehensive training in the areas of safe driving techniques.

  • All of our buses are fitted with CCTV cameras.

  • Our drivers are trained in emergency situations and dealing with difficult situations and people.

  • We adhere to the latest in safety and maintenance requirements.

 

04. information

access to the information you need

We’re committed to ensuring your journey is as comfortable and efficient as possible. From time to time, planned maintenance and unforeseen disruptions do affect our services. We thank you for your patience, and urge you to stay informed.

Public bus timetables and planned and unplanned service disruption information is available on the relevant transport authority website.

 

05. FEEDBACK

listening to your needs

We believe there is always room for improvement and always encourage your feedback. In fact you can provide us with any feedback you have right now

 

06. CUSTOMER CULTURE

living a customer focus ethos

At Transit Systems, customer service means exceeding our customers’ expectations at every step of the journey, listening to, anticipating and responding to our customers’ needs.

We train all of our employees in customer service using our custom designed training program and we ensure we meet the robust customer service KPIs in each jurisdiction that we operate

 
 
Elderly lady is helped onto a bus in Perth by Swan Transit driver
 
 

a track record
that speaks for itself

Transit Systems’ outperformance in delivering safe, punctual, efficient transport services in well-maintained assets, results in extremely low Customer Complaints per Boarding across its operations.